Warranty FAQs

EYA Warranty Services LLC provides our homeowners best in class service to help care for your new home. Whether it’s a regularly scheduled warranty visit or an item that needs immediate attention, our team of warranty professionals takes great pride in delivering top customer service with quality results. Our Warranty Supervisors are ready to investigate the issue and our In-House Technicians will expertly and efficiently execute any needed repairs. Our goal is simple - to be there for you when you need us so you can enjoy your home for years to come. Below are some quick facts that are frequently referred to our Homeowners:

1. Warranty Coverages – 3 coverage terms
   • 1 year :
     • The construction of your home will conform to the Standards of Performance, starting on page 14 of the Builders Limited Warranty.
   • 2 year:
     • The “Systems” in your home will conform to the Standards of Performance, starting on page 29 of the Builders Limited Warranty.
   • 10 year:
     • The construction of your home will conform to the “Warranty Tolerances” for the Defined Structural Elements starting on page 10 of the Builders Limited Warranty.
       
       
2. What is NOT Covered
   • Exclusions listed on page 4
   • Cosmetic Damage to surfaces unless noted on your Pre-Settlement Orientation Form.
   • Incidental Damages
   • Architecture and Design Issues
   • Any breach of the Approved Plans
     
     
3. Warranty Service Reporting Procedures 
   • All Warranty Issues Must Be Reported in writing - submit your request using our online request form here
   • Non-emergency items are repaired at the 90 day and 1-year work dates
     
     
4. Cosmetic Damage 
   • Some cosmetic damage to surfaces is common in new home construction
   • Scratches, dents, etc. must be noted on your Pre-Settlement Orientation form and are not warranted
   • Refer to your New Home Orientation form (from your PSO) for clarification
     
     
5. Floor Squeaks 
   • Floor squeaks are common in any age floor as the material expands and contracts
   • See Builder's Limited Warranty, Sect. G, #4, for warranty coverage on your wood floors
     
     
6. Plumbing Noises 
   • Ticking noises due to expansion/contraction of PVC is normal and is not warranted
   • See Builders Limited Warranty pg. 30, Sect. 1.d.
     
     
7. What to do in the event of a LEAK
   • Make a small “relief” hole with a small sharp object in the wet drywall to drain the water and allow ventilation
   • Protect the surround area from damages
   • Contact EYA or the appropriate subcontractor on your Important Property Contact List
   • EYA does not have on call staff so the protection of your home is your responsibility
     
     
8. Appliances 
   • The kitchen and laundry appliances have a one-year warranty from date of Settlement
   • All appliance claims must be reported directly to your appliance provider.
   • See Important Community Contacts on the Homeowner Hub.
     
     
9. What to do if something stops working
   • Check the power source to help determine cause of issue.
   • Use alternate power source until appropriate repair can be made